Make improvements part of your everyday business  

Rob Hargreaves, project manager at Skills for Care, explores why adult social care organisations need to continually improve their service.

Free article: Embedded company values are the key to an Investors in People Gold accreditation  

With only 16% of UK companies accredited by Investors in People having achieved the Gold standard. 

Getting ready for the General Data Protection Regulation (GDPR)  

Steve Burnage offers practical tips to help organisations ensure that they are ready for the new GDPR.

Continuous improvement  

Tim Dallinger looks at the importance of carrying out continuous improvement that delivers sustainable care.

Free article: Working with other agencies  

Tim Dallinger looks at the aspect of Regulation 12 for the fundamental standards relating to working with other agencies.

Intelligent monitoring  

We take a look at what CQC means by ‘intelligent monitoring’ and how to evidence this effectively.

Review of policies and procedures: some practical tips  

Tim Dallinger looks at the process for reviewing policies and procedures.

Free article: Valued-added service auditing  

Tim Dallinger looks at how to audit your service with reference to the CQC’s five key questions.

Quality assurance  

Martin Hodgson explains how to set up an effective quality assurance system.

Checklist - Ten steps to ensure GDPR compliance  

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Form - Plan - Do - Check - Act (all providers)  

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Form - Service failure risk assessment and improvement plan (SFRAIP) (all providers)  

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Form – Audit for compliance with the fundamental standards Regulation 15: Premises and equipment (all providers)  

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Form – Audit for compliance with the fundamental standards Regulation 16: Receiving and acting on complaints (all providers)  

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Checklist – National cleaning standards: 49 cleaning elements (care homes and nursing homes)  

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Checklist – Cleaners (care homes)  

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Checklist – Infection Control Code of Practice (care homes and nursing homes)  

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Worked example PIR – Is the service well-led? (example of a good service) (domiciliary care)  

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Worked example PIR – Is the service responsive? (example of a good service) (domiciliary care)  

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Worked example PIR – Is the service effective? (example of a good service) (domiciliary care)  

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Worked example PIR – Is the service caring? (example of a good service) (domiciliary care)  

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Worked example PIR – Is the service safe? (example of a good service) (domiciliary care)  

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Worked example PIR - Is the service well led? (example of a good service) (care homes and nursing homes)  

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Worked example PIR - Is the service responsive (example of a good service) (care and nursing homes)  

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Worked example - PIR - safe (example of a 'good' service) (care homes and nursing homes)  

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Worked example - PIR - effective (example of a 'good' service) (care homes and nursing homes)  

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Form - Action plan to support fundamental standards compliance quality assurance  

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Form - Engaging with key stakeholders staff supervision form (all providers) (blank)  

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Form - Engaging with key stakeholders staff supervision form (all providers)  

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Form - Recommended evidence checklist for 'is the service well-led?'  

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Form - Recommended evidence checklist for 'is the service responsive?'  

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Form - Recommended evidence checklist for 'is the service effective?'  

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Form - Person centred care plan at a glance - diabetes  

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Checklist - Review of policies and procedures  

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Form - Service audit - is it responsive to people's needs?  

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Form - Service audit - is it well led?  

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Form - Service audit - is it caring?  

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Form - Service audit - is it effective?  

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Form - Service audit - is it safe?  

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Form- Engaging with key stakeholders: suggestions for improvement (staff team)  

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Checklist - Policy and procedure document tracker (care homes and healthcare)  

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Q. Another local provider has commissioned a consultant to undertake an infection control audit of their service. They told me that there is new guidance about infection control the CQC will take into account. Should I be doing this?  

Q. I have heard about the fit and proper person requirement – what do I need to do to ensure my service is compliant with this?  

Q. We are about to admit a service user to our nursing home who is currently in hospital and subject to a DoLS authorisation. Their circumstances, which require the DoLS authorisation, will remain unchanged.  

Q cont.: Will the DoLS be portable – i.e. will it come with them or do we need to reapply? If we need to reapply, when can we do this?