Here you will find all the articles, Toolkit items and Q&As relating to Leadership and management.
Scroll down to see the articles, supporting Toolkit documents and Q&As in this section. You will find the most recent ones listed at the top.
Toolkit
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Checklist - Framework for an emotional intelligence journal
To download the document click on the link:
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Form – Care deficit identification and intervention tool (all providers)
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Handout – Mindfulness through visualisation (all providers)
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Form – Identifying Type A and Type B personalities (all providers)
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Checklist – Safer recruitment checklist (all providers)
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Worked example – Action plan to support key lines of enquiry evidence prompts audit (care homes)
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Worked example – Action plan to support key lines of enquiry evidence prompts audit (domiciliary care)
To download this document click on the link:
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Checklist – Ratings characteristics for key question 4: Is the service responsive? (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Checklist – Ratings characteristics for key question 2: Is the service effective? (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Checklist – Audit against the CQC KLOEs for kindness, respect and compassion (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Record – Staff declaration form for medicines policy (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Record – GP or pharmacist medication administration request for information (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Form – Well-being self-assessment for registered managers (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Form - Mentoring: Pairing leadership style with capability
To download this document click on the link:
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Checklist - Hypnotherapy in dementia care (all providers)
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Form - Audit for compliance with fundamental standard Regulation 17 good governance (all providers)
To download this document click on the link:To download this document click on the link:
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Form - Job description: Registered manager (care homes and domiciliary care)
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Form - Audit for compliance with fundamental standard Regulation 20: Duty of candour
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Form - Audit for compliance with fundamental standard Regulation 17: good governance (all providers)
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Form - Audit for compliance with fundamental standard Regulation 5 fit and proper person directors
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Policy - Employing fit and proper persons (all providers)
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Articles
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Leadership: Emotional intelligence
Thinking about leadership as a set of skills that can be developed. Kenny Wheeler writes about what emotional intelligence looks like, and why it is so important.
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The Deprivation of Liberty Safeguards are being replaced
Neil Grant talks about the new Liberty Protection Safeguards that are replacing the Deprivation of Liberty Safeguards.
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Understanding and managing workplace stress
Andrew Blench considers the different manifestations of stress, and the ways that different personalities can handle stress to ensure an efficient, productive workplace.
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Critically evaluating your staff training
Tim Dallinger provides advice on how to assess whether a training course is worth the investment involved.
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Safely employing someone with a criminal record
A criminal record shouldn’t be an automatic barrier to working in adult social care, explains Skills for Care’s Jeanine Willoughby.
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The use of new technology in adult social care
Martin Hodgson gives an overview of the new CQC resource on the use of technology in adult social care.
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Free article: Leadership: Developing your own style
In the second article of our series about leadership, Kenny Wheeler asks you what type of leader would you like to be, and what type of leader does your setting need?
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Free article: Leadership: Planning for the future
In the first article of a new series around ideas of leadership, Kenny Wheeler asks you to consider what impact leadership skills might have on your future.
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Free article: Balancing professional development with a demanding workload
With care managers focusing on attaining high standards of professionalism, the issue of continuing professional development is a concern. This article gives seven ways to successful engagement with organised training.
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Supervision and appraisal
Tim Dallinger clarifies the difference between supervision and appraisal and considers the features of effective supervision.
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Is staff training a burden or an investment?
Tim Dallinger argues the case that staff training is an investment in the quality of the service provided.
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Leadership: Planning for the future
In the first article of a new series around ideas of leadership, Kenny Wheeler asks you to consider what impact leadership skills might have on your future.
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Free article: Research into registered managers
Oliver French at Skills for Care looks at the evolving role of the registered manager, based on recent Skills for Care research.
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Deprivation of Liberty Safeguards update
Maria Nicholas, of Guile Nicholas Solicitors, talks about the changes to the Deprivation of Liberty Safeguards and the proposed Liberty Protection Safeguards.
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Free article: Investing in well-being shouldn’t be optional
Georgina Turner of Skills for Care explains why supporting registered managers to invest in their own well-being is no longer just a ‘nice to have’.
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Learning to lead: Developing your leadership skills
Recent research shows that often we confuse good leadership with good self-presentation, but introverted leaders can be equally effective. Louise Wingrove discusses the goals and skills which good leaders should strive for.
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Effective leadership: Building effective teams
Steve Burnage offers advice on motivating staff, getting the best from them and building effective teams.
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Leadership styles: What’s yours?
Louise Wingrove outlines different approaches to leadership and considers how and when they could be used.
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Experience shared: Working with a mentor
In this follow-up article to ‘Experience shared: Effective mentoring’, Steve Burnage explores the professional development potential of a productive and focused mentoring relationship from the perspective of the mentee.
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Experience shared: How to be an effective mentor
This article looks at how a productive and focused mentoring relationship can be used to develop and retain staff in the care sector.
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Free article: Making an impact: The signs of leadership
Louise Wingrove looks at the work involved in being a leader within the workplace.
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Free article: The art of influencing: Creating the best outcomes
Louise Wingrove looks at how being aware of your impact on others can help everybody get what they need.
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Free article: Crisis communications and management for care homes
Anokhi Madhavji at PLMR, talks about how care providers can achieve positive communications in a crisis.
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The General Data Protection Regulations
Quantum Care’s CEO, Maria Ball, gives her advice on how best to prepare for the introduction of the General Data Protection Regulations (GDPR).
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Leadership and governance in social care
Tim Dallinger looks at common pitfalls in leadership and governance and how to avoid them.
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Free article: Leadership that drives continuous improvement
Tim Dallinger looks at CQC’s plans for inspecting the leadership of care organisations.
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Leadership style
Jim Thomas talks about how the leadership style of the care manager can influence the direction of the organisation, and can be a juggling act.
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Managing uncertainty
If you are struggling with a sense of uncertainty, be reassured: you are not alone. 2016 has been a year of upheaval, with the promise of big changes on the horizon. Louise Wingrove has some suggestions for how to cope while everything feels up in the air.
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Free article: Legal issues for the care sector
Neil Grant provides a round-up of the latest legal issues facing social care providers.
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Free article: Getting the best from your team
Kate Hinchliffe gives a personal viewpoint on successful management and what it looks like.
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Free article: Getting the best out of your people
Jim Thomas of Skills for Care explains how their People Performance Management Toolkit can help improve staff performance.
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What makes a service well-led?
Tim Dallinger looks at actions that should be taken to demonstrate to inspectors that a service is well-led.
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Ensuring your service is well-led
Tim Dallinger looks at the increased emphasis on the role of the registered manager in the new CQC inspection regime, and the importance of ensuring providers are well-led.
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Protecting your staff from abuse
Find out how to safeguard your staff and avoid costly legal action.
Q&A
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Q. We are a care home provider. What action should we take in response to the Competition and Markets Authority (CMA) advice on our consumer law obligations?
A. Care homes may need to change their contract terms and business practices as a result of the advice from the CMA contained in UK care home providers for older people – advice on consumer law: helping care homes comply with their consumer law obligations.
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Q. I was alerted to the CQC’s ‘Learning from safety incidents’ resources the other day. Some of these situations would be applicable in our service. How can we show that we have responded to this information?
A. There are currently seven safety incidents that the CQC has provided information on.
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Q. The revised KLOEs require us to have a clear vision and credible strategy to deliver high-quality care and support. What does this mean in practice?
A. The ‘Is it well-led’ prompt W1 asks ‘Is there a clear vision and credible strategy to deliver high-quality care and support, and promote a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people?’.
