Here you will find all the articles, Toolkit items and Q&As relating to Leadership and management.
Scroll down to see the articles, supporting Toolkit documents and Q&As in this section. You will find the most recent ones listed at the top.
Toolkit
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Worked example – Action plan to support key lines of enquiry evidence prompts audit (care homes)
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Worked example – Action plan to support key lines of enquiry evidence prompts audit (domiciliary care)
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Checklist – Ratings characteristics for key question 4: Is the service responsive? (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Checklist – Ratings characteristics for key question 2: Is the service effective? (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Checklist – Audit against the CQC KLOEs for kindness, respect and compassion (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Record – Staff declaration form for medicines policy (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Record – GP or pharmacist medication administration request for information (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Form – Well-being self-assessment for registered managers (all providers)
Use the following item in the Toolkit to put the ideas in the article into practice:
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Form - Mentoring: Pairing leadership style with capability
To download this document click on the link:
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Checklist - Hypnotherapy in dementia care (all providers)
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Form - Audit for compliance with fundamental standard Regulation 17 good governance (all providers)
To download this document click on the link:To download this document click on the link:
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Form - Job description: Registered manager (care homes and domiciliary care)
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Form - Audit for compliance with fundamental standard Regulation 20: Duty of candour
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Form - Audit for compliance with fundamental standard Regulation 17: good governance (all providers)
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Form - Audit for compliance with fundamental standard Regulation 5 fit and proper person directors
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Policy - Employing fit and proper persons (all providers)
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Articles
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Free article: Leadership: Developing your own style
In the second article of our series about leadership, Kenny Wheeler asks you what type of leader would you like to be, and what type of leader does your setting need?
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Free article: Leadership: Planning for the future
In the first article of a new series around ideas of leadership, Kenny Wheeler asks you to consider what impact leadership skills might have on your future.
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Free article: Balancing professional development with a demanding workload
With care managers focusing on attaining high standards of professionalism, the issue of continuing professional development is a concern. This article gives seven ways to successful engagement with organised training.
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Supervision and appraisal
Tim Dallinger clarifies the difference between supervision and appraisal and considers the features of effective supervision.
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Is staff training a burden or an investment?
Tim Dallinger argues the case that staff training is an investment in the quality of the service provided.
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Leadership: Planning for the future
In the first article of a new series around ideas of leadership, Kenny Wheeler asks you to consider what impact leadership skills might have on your future.
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Free article: Research into registered managers
Oliver French at Skills for Care looks at the evolving role of the registered manager, based on recent Skills for Care research.
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Deprivation of Liberty Safeguards update
Maria Nicholas, of Guile Nicholas Solicitors, talks about the changes to the Deprivation of Liberty Safeguards and the proposed Liberty Protection Safeguards.
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Free article: Investing in well-being shouldn’t be optional
Georgina Turner of Skills for Care explains why supporting registered managers to invest in their own well-being is no longer just a ‘nice to have’.
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Learning to lead: Developing your leadership skills
Recent research shows that often we confuse good leadership with good self-presentation, but introverted leaders can be equally effective. Louise Wingrove discusses the goals and skills which good leaders should strive for.
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Effective leadership: Building effective teams
Steve Burnage offers advice on motivating staff, getting the best from them and building effective teams.
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Leadership styles: What’s yours?
Louise Wingrove outlines different approaches to leadership and considers how and when they could be used.
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Experience shared: Working with a mentor
In this follow-up article to ‘Experience shared: Effective mentoring’, Steve Burnage explores the professional development potential of a productive and focused mentoring relationship from the perspective of the mentee.
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Experience shared: How to be an effective mentor
This article looks at how a productive and focused mentoring relationship can be used to develop and retain staff in the care sector.
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Free article: Making an impact: The signs of leadership
Louise Wingrove looks at the work involved in being a leader within the workplace.
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Free article: The art of influencing: Creating the best outcomes
Louise Wingrove looks at how being aware of your impact on others can help everybody get what they need.
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Free article: Crisis communications and management for care homes
Anokhi Madhavji at PLMR, talks about how care providers can achieve positive communications in a crisis.
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The General Data Protection Regulations
Quantum Care’s CEO, Maria Ball, gives her advice on how best to prepare for the introduction of the General Data Protection Regulations (GDPR).
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Leadership and governance in social care
Tim Dallinger looks at common pitfalls in leadership and governance and how to avoid them.
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Free article: Leadership that drives continuous improvement
Tim Dallinger looks at CQC’s plans for inspecting the leadership of care organisations.
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Leadership style
Jim Thomas talks about how the leadership style of the care manager can influence the direction of the organisation, and can be a juggling act.
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Managing uncertainty
If you are struggling with a sense of uncertainty, be reassured: you are not alone. 2016 has been a year of upheaval, with the promise of big changes on the horizon. Louise Wingrove has some suggestions for how to cope while everything feels up in the air.
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Free article: Legal issues for the care sector
Neil Grant provides a round-up of the latest legal issues facing social care providers.
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Free article: Getting the best from your team
Kate Hinchliffe gives a personal viewpoint on successful management and what it looks like.
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Free article: Getting the best out of your people
Jim Thomas of Skills for Care explains how their People Performance Management Toolkit can help improve staff performance.
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What makes a service well-led?
Tim Dallinger looks at actions that should be taken to demonstrate to inspectors that a service is well-led.
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Ensuring your service is well-led
Tim Dallinger looks at the increased emphasis on the role of the registered manager in the new CQC inspection regime, and the importance of ensuring providers are well-led.
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Protecting your staff from abuse
Find out how to safeguard your staff and avoid costly legal action.
Q&A
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Q. The revised KLOEs require us to have a clear vision and credible strategy to deliver high-quality care and support. What does this mean in practice?
A. The ‘Is it well-led’ prompt W1 asks ‘Is there a clear vision and credible strategy to deliver high-quality care and support, and promote a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people?’.
