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Q. We recently had a case in our care home where a service user’s spouse wanted to remove them from the care home as they felt that they would be safer in the family home during the COVID-19 pandemic. Our staff felt that the service user would be at risk if they went home. The service user’s spouse complained to the local authority and this resulted in a safeguarding referral being made about our care home. How could we have resolved this matter sooner?