The latest content online for August 2019 for Expert Care Manager is full of practical guidance and ready-made tools: Articles Developing staff resilience CQC medicines report Emergency contingency planning Delivering an in-house training session How Bluebird Care Cherwell became an ‘outstanding’ home care provider Preventing and managing falls The correlation between hearing deficit and dementia Toolkits Table – Organisational action plan for resilience (all providers) Table – Good employer charter (all providers) Checklist – Resilience questionnaire for staff Policy – Medication to be taken as required (worked example) (care homes and domiciliary care) Policy – Business continuity (care homes and nursing homes) Policy – Business continuity (domiciliary care) Premium Plus Articles Promoting staff well-being: seven ways to encourage employee health Leadership: Emotional intelligence Premium Plus Toolkits Checklist – Identifying the risk of falls (all providers) Checklist – Provide emergency care following a fall (all providers) Form – In-house training course evaluation sheet (all providers) Handout – Hearing defects and cognitive decline (all providers) Form – Healthy staff planning (all providers) Form – Emotional intelligence MOT (all providers) Q&As Q. I have read in the inspection report for another care provider that they have a medication lead. Is this a requirement, and if so, what is the role of the medication lead? Q. How should we regard the recent CQC publication Smiling matters: oral health care in care homes? Is it a legal requirement to follow this guidance? Q. What training should home care workers have?