James Glanville, general manager at Sunrise of Westbourne, discusses how the care community came to be rated ‘outstanding’ and how you can best prepare for a CQC inspection.
With only 16% of UK companies accredited by Investors in People having achieved the Gold standard.
Martin Hodgson looks at plans to reform the Mental Health Act.
Dennis Atkinson, Care Assistant at Bluebird Care, has a unique story to tell about the benefits of personalised home care.
Nina Oakes, innovation programme manager at Alzheimer’s Society, explores how best to support care home staff when it comes to the sex and intimacy needs of residents living with dementia.
Neil Grant talks about how a care service needs to be rated ‘good’ overall to survive and prosper.
Karen Parker, Regional Manager at Quantum Care, explains the not-for-profit care provider’s role in the recent NHS Vanguard pilot, and how the results will change how care homes manage residents’…
In his second part of his article on CQC inspections, Paul Ridout talks about how to manage an inspection day and what to do after the inspection.
Neil Grant of Gordons Solicitors looks at some key compliance issues for care providers and managers.
Neil Murray, Head of Quality and Compliance at Bluebird Care, gives advice on how best to prepare for a CQC inspection and how you can achieve a top rating.
In part one of a two-part article, Paul Ridout discusses the current climate for CQC inspections and how providers should be prepared for inspection.
Martin Hodgson looks at the new NICE updates guidance for the support of people living with dementia.
Martin Hodgson talks about CQC expectations of a service that is caring and compassionate.
Martin Hodgson talks about the new CQC report highlighting improvements in adult social care.
Nythan Smith, Ridouts Professional Services Plc, takes a look at how the CQC rates health and social care providers and what providers should do to challenge a rating.
Joanne Balmer looks at the benefits of pets in the care sector.
Neil Grant at Ridouts looks at CQC’s second consultation on the future regulation of adult social care services and considers how radical the proposals are.
Martin Hodgson provides an analysis of the CQC inspection changes.
Joanne Balmer talks about the benefits of outings for older people in residential care, using case studies from her experience at Sunrise Senior Living and Gracewell Healthcare.
Martin Hodgson provides a summary of the proposed changes to inspection in the CQC consultation.
Joe Sullivan discusses the importance of oral care in the elderly.
Dr Dan Nightingale continues our series on unusual types of dementia and provides a case study of corticobasal degeneration.
Tim Dallinger offers practical advice on involving people in their care.
Dr Dan Nightingale looks at the practical use of music and reminiscence therapy (MaRTiS©), incorporating storytelling, in a care home environment.
Martin Hodgson takes a timely look at how to manage body fluid spillages.
Tim Dallinger looks at how medication errors lead to unsafe service provision.
Martin Hodgson looks at the CQC annual report on the state of health.
Tim Dallinger looks at the aspect of Regulation 12 for the fundamental standards relating to working with other agencies.
Tim Dallinger advises on how to improve standards following a CQC rating of 'requires improvement' or 'inadequate'.
Tim Dallinger looks at the importance of preparing your staff for a CQC inspection.
Neil Grant, from Ridouts LLP, provides an update on CQC's rating review process.
Tim Dallinger looks at the reasons why some people may refuse to eat or drink, and discusses techniques to help manage the situation.
Martin Hodgson looks at fundamental standards Regulation 14: Nutritional needs, and offers some practical advice.
Martin Hodgson looks at the format of a CQC inspection site visit and what providers can expect.
Samantha Cox of Ridouts solicitors offers practical advice on what to do if you aren’t happy with your rating.
Tim Dallinger looks at CQC’s expectations of an effective service, and how to demonstrate to CQC that your service is effective.
Maria Nicholas looks at the Mental Health Act 1983 Code of Practice and how this affects social care.
Joanna Dirmikis discusses CQC’s recent publication on surveillance and explores some of the problems raised by it.
Martin Hodgson looks at the CQC’s key question ‘Is it safe?’
This article takes a look at dignity in care.
Tim Dallinger looks at how to audit your service with reference to the CQC’s five key questions.
Dr Daniel Nightingale looks at examples of how true person-centred care for people living with dementia can work in practice, using case studies from his experience.
Martin Hodgson writes about how to support people involved with alcohol misuse in adult social care.
Suzanne Averill explains E. coli and looks at preventative measures, outbreak management and treatment for individuals.
How to prevent transmission of blood-borne viruses in the workplace.
Suzanne Averill explains how effective infection control can help prevent the spread of norovirus.
Clinical waste management is a complex and fast-changing area. Martin Hodgson explains how to make sure your procedures meet the regulations.
Service user participation has improved in recent years but those with cognitive and communication impairments are still often overlooked. Fiona Wood explains how to improve your practice in this essential…
Sharps can cause serious injury and infection if not managed correctly. Suzanne Averill explains how you can reduce the risk of accidents.
Find out how to reduce the risk of MRSA and C. difficile infection in your care setting.
Find out how to control an outbreak of infection at your care setting.
The latest content online for September 2018 for Expert Care Manager is full of practical guidance and ready-made toolkits.
Managing inspection: preparation
Preparing for a CQC inspection: a provider’s view
CQC ratings and compliance
Managing inspection: on the day and post-inspection
Investing in well-being shouldn’t be optional
The national evaluation of the Care Certificate
Medicines management: The benefits of pharmacists in care homes
Oral and dental hygiene in dementia care
Care, compassion and kindness @
Caring for older adults with comorbidity @
Managing chronic obstructive pulmonary disease @
New dementia guidance @
Q. Why is the CQC focusing on oral health when inspecting nursing and residential homes? Often service users do not have their own teeth and there is no danger of decay!
Q. Why is it not acceptable to use the term ‘soft diet’ anymore?
Q. One of the people we support had an unwitnessed fall the other day, but were fortunately unharmed. What are the key actions we should take in response to this incident?
Checklist – Ratings characteristics for key question 1: Is the service safe? (all providers)
Checklist – Ratings characteristics for key question 3: Is the service caring? (all providers)
Form – Preparing for a CQC inspection (all providers)
Form – Well-being self-assessment for registered managers (all providers)
Record – GP or pharmacist medication administration request for information (all providers)
Record – Staff declaration form for medicines policy (all providers)
Form – Oral and dental hygiene in dementia care (all providers)
Checklist – Audit against the CQC KLOES for kindness, respect and compassion (all providers) @
Checklist – Ratings characteristics for key question 2: Is the service effective? (all providers) @
Checklist– Ratings characteristics for key question 4: Is the service responsive? (all providers) @
Handout – Caring for people with COPD (all providers) @
Table – Care of older adults with comorbidity (all providers) @
How can you assess whether a service user has the mental capacity to make their own decisions? Martin Hodgson sheds some light on this complex area.